bdg345 Privacy Policy

1. Personal Data We Collect

bdg345 collects personal data through several channels: the account registration form, the cashier and payment workflow, your ongoing activity on the platform, and communications you send to our support team. The categories of data we collect are described below.

1.1 Registration Data

When you open a bdg345 account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number (used as your primary account identifier and for OTP verification)
• Preferred payment method and associated mobile wallet number or bank account details
• Username and hashed password
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)

1.2 Identity Verification Data

Before your first withdrawal is processed, bdg345 may request one or more of the following documents to verify your identity:

• National ID card (NID) — front and back image
• Passport — photo page image
• Driver's licence
• A recent utility bill or bank statement confirming your address
• A selfie photograph confirming likeness to the submitted ID

Verification documents are stored securely and accessed only by trained compliance staff. They are never shared with third parties except where required by our fraud prevention or legal compliance obligations.

1.3 Transaction and Financial Data

Every deposit, withdrawal, bonus award, bet placement, and game round generates a transaction record. We retain these records including the amount (in BDT), date and time (Bangladesh Standard Time, UTC+6), payment method, and transaction reference number. We do not store your bKash or Nagad PIN at any point.

1.4 Device and Technical Data

When you access bdg345, our servers automatically log certain technical information, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited and features accessed within the platform
• Referral source (if you arrived via a link from another page)

1.5 Communications Data

When you contact our support team by email, live chat, or any other channel, we retain a record of the communication including your message content, the date and time, and any resolution notes added by support staff. This record is used for quality assurance, dispute resolution, and to provide continuity of service if you contact us again about the same issue.

2. How We Use Your Personal Data

bdg345 uses your personal data for the following purposes. We process data only where we have a legitimate basis to do so — either because it is necessary to perform our contract with you, because we have a legal obligation, or because it serves a legitimate interest that is not overridden by your rights.

3. Data Sharing and Third Parties

bdg345 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

3.1 Payment Processors

To process deposits and withdrawals, bdg345 must share certain transaction details with the relevant payment provider — for example, bKash, Nagad, Rocket, Upay, or your bank. The data shared is limited to what is required to route and confirm the transaction. Each payment provider operates under its own privacy policy and security standards.

3.2 Identity Verification Partners

Where automated ID verification is used, your submitted identity documents may be processed by a third-party verification service. These partners are contractually bound to process your data solely for verification purposes and may not retain or use it for any other reason.

3.3 Game Technology Providers

Game studios that supply software to bdg345 — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — may receive your anonymous session token and bet history data to settle game rounds and calculate outcomes. These providers do not receive your full name, mobile number, or payment details.

3.4 Legal and Regulatory Disclosure

bdg345 may disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of bdg345, its members, or the public. We will notify you of such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that bdg345 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and any material change to how your data is handled as a result.

4. Cookies and Tracking Technologies

bdg345 uses cookies and similar tracking technologies to support the operation of the platform and to improve your experience. A cookie is a small text file stored on your device when you visit a website. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and cookies that remember your language or currency preference. These cannot be disabled without disrupting platform functionality.
• Analytics cookies: Help us understand how members navigate the platform — which pages are visited most, where users encounter errors, and how long sessions typically last. This data is aggregated and does not identify you individually.
• Performance cookies: Used to monitor server response times, detect slow-loading pages, and prioritise performance improvements on mobile devices — particularly important for members accessing bdg345 on Android or iOS in Dhaka, Chittagong, or other cities across Bangladesh.
• Preference cookies: Store your display preferences, such as your chosen odds format or interface layout, so the platform remembers your settings between sessions.

You may manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in or using certain features of the platform.

5. Data Retention

bdg345 retains personal data for different periods depending on its type and the purpose for which it was collected. Our general retention principles are as follows:

• Active account data (name, mobile number, preferences): Retained for the duration of your account and for up to 5 years after the account is closed, to support dispute resolution and compliance requirements.
• Transaction records (deposit and withdrawal history, bet records): Retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents (NID scans, selfie photos): Retained for a minimum of 5 years after the document was submitted, or longer if required by applicable law.
• Support communications (emails, chat logs): Retained for 3 years from the date of the last interaction on a given case.
• Technical logs (IP addresses, session data): Retained for up to 12 months and then automatically purged unless flagged as part of an active investigation.

When data reaches the end of its retention period and there is no legal or compliance reason to keep it, bdg345 will either securely delete it or anonymise it so that it can no longer be linked back to you as an individual.

6. Your Data Rights

As a bdg345 member, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and a brief description of what you are asking for. We aim to respond within 10 business days.

7. Data Security Measures

bdg345 implements a layered security approach to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption on all connections between your device and our servers, ensuring that data in transit cannot be intercepted.
• Password hashing using bcrypt with a high work factor, so that stored passwords cannot be reversed even if server data were ever accessed without authorisation.
• Two-factor authentication (2FA) via OTP sent to your registered mobile number for new-device logins and high-value withdrawal requests.
• Access controls ensuring that staff can only access the member data necessary to perform their specific job function. Support staff do not have access to raw payment credentials or identity document images without additional authorisation.
• Regular security reviews of platform infrastructure, including vulnerability scans and code review practices designed to detect and remediate weaknesses before they can be exploited.
• Incident response procedures — in the event of a data breach that is likely to result in a risk to your rights, bdg345 will notify affected members without undue delay and will take immediate steps to contain the breach and prevent recurrence.

While bdg345 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials and mobile number confidential. If you believe your account has been compromised, contact [email protected] immediately.

8. Minors and Age Restriction

bdg345 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a member account belongs to a person under 21, we will suspend that account immediately, conduct a review, and take appropriate action including account closure and return of any verified real-money deposits.

If you are a parent or guardian and believe your child has registered an account on bdg345, please contact us immediately at [email protected] so that we can investigate and close the account promptly.

9. Changes to This Privacy Policy

bdg345 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this Policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify active members by email or in-platform notification.

We encourage you to review this Policy periodically. Continued use of bdg345 following the publication of an updated Policy constitutes your acceptance of the changes. If you do not agree with any update, you may close your account by contacting [email protected].

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdg345 handles your personal data, please contact our support team using the details below. We will acknowledge your message within 2 business days and aim to provide a full response within 10 business days.

Please do not include your full password, bKash PIN, or Nagad PIN in any message to bdg345. Our support staff will never ask for these credentials.